Service and Support

THE ETHOS

The commitment to provide a service that exceeds expectations has to be an ethos that is understood, accepted and delivered by every employee. It’s not enough to provide a great product at a competitive price. We know that we have to earn our reputation every day by quickly responding to customer requests for assistance and then providing competent, fast solutions.
Since 1994 we have worked hard to develop a reputation that has led to us becoming a trusted supplier to some of the largest global organizations, most respected universities and research facilities, together with many hundreds of smaller and mid-size companies. We value their trust and take pride in the service we strive to deliver. Big or small, we treat all clients with the same respect, honesty and service. We hope that we will have the opportunity to demonstrate this to you so that you too can see the value of working with a partner that takes personal care.

WARRANTY

The UltraFast boards include a two year warranty, while a 90 day warranty is provided for supplied cables. Software products are warranted for 90 days, however Strategic Test provides free-of-charge software updates for the lifetime of the product.

The Customer must obtain a Goods Return Authorization number from Strategic Test before returning any Products under warranty. The Customer shall pay expenses for shipment of repaired or replacement Products to Strategic Test and Strategic Test will pay for the product to be returned to Customer.After examining and testing a returned product, if Strategic Test concludes that a returned product :

  • is not defective, the Customer will be notified, the product returned at Customer's expense, and a charge made for examination, testing and the return shipment.
  • has been damaged due to customer error, we will notify the client and provide a cost estimate for the repair and shipping.

To see a full description of the Warranty conditions, please refer to Strategic Test’s Terms and Conditions for your region.

EXTENDED WARRANTY

The Extended Warranty option extends the warranty period to five years and provides additional peace of mind for a low additional fee. Please contact us for further information.

OUT OF WARRANTY REPAIR

Out of warranty products can be returned for repair on receipt of a Goods Return Authorization number from Strategic Test. The customer will pay for shipping both to and from our office in Sweden. On receipt of the UltraFast card Strategic Test will evaluate the condition and supply the Customer with an estimate of the repair cost.

CALIBRATION

UltraFast boards can be returned for annual calibration. The products will be calibrated by the factory in Europe and returned with a certificate of conformity. Please contact us to receive price information. The calibration charge does not include any cost of repair diagnosed as necessary. Strategic Test would notify the Customer of the fault and provide an estimate of the repair cost.